# Monday.com: Critical incident: Investigating reports of monday docs issues across accounts

**Summary:** Monday.com reported critical monday docs issues across accounts, affecting monday workdocs and US - monday workdocs, starting 2026-04-23 13:08 UTC. The incident lasted 24 min and was resolved at 2026-04-23 13:33 UTC after a fix was implemented; customers were instructed to refresh their browsers to access the platform. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-04-23 13:08 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/jxdmhvk8qgkr](https://stspg.io/jxdmhvk8qgkr)
- [Company: Monday.com](https://rewindex.com/company/monday-com.md)
- Versions: before (none: first archived) → after incident\_version:109/xydls2grlv0t@313c404a5fc7
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Investigating reports of monday docs issues across accounts
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-23 13:08 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-23 13:33 UTC
```

**6. Added: Affected components**

```diff
+ monday workdocs, US - monday workdocs
```

**7. Added: Update** (investigating) · 2026-04-23 13:08 UTC

```diff
+ We are currently investigating reports of Monday Docs issues across the platform. Our team is looking into this and will provide you with a response shortly.
```

**8. Added: Update** (identified) · 2026-04-23 13:16 UTC

```diff
+ Our team has identified the root cause of the issue and is working to resume regular service usage. We will continue to provide updates on their progress.
```

**9. Added: Update** (monitoring) · 2026-04-23 13:23 UTC

```diff
+ A fix has been implemented and we are monitoring results to ensure full system stability.
```

**10. Added: Update** (resolved) · 2026-04-23 13:33 UTC

```diff
+ The issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-23 13:08 UTC | Critical incident: Investigating reports of monday docs issues across accounts (this change) | outage |

All Monday.com changes: [timeline](https://rewindex.com/company/monday-com/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i21f455cca14e18 · Markdown: https://rewindex.com/change/i21f455cca14e18.md · JSON: https://rewindex.com/api/v1/changes/i21f455cca14e18 · Generated 2026-10-18T03:32:31.299Z