# JFrog: Major incident: JFrog platform services outage affecting a subset of AWS customers due to AWS infrastructure issues

**Summary:** JFrog reported a major Artifactory outage affecting a subset of AWS customers in US - West2 (Oregon), attributed to AWS infrastructure issues. It started at 2026-04-22 17:03 UTC and was resolved at 2026-04-22 17:59 UTC, lasting 56 min; JFrog reported implementing a fix at 17:30 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-04-22 17:03 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/gslwpbbccn1h](https://stspg.io/gslwpbbccn1h)
- [Company: JFrog](https://rewindex.com/company/jfrog.md)
- Versions: before (none: first archived) → after incident\_version:194/fv4zxwnzx1ml@4abf664627fb
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ JFrog platform services outage affecting a subset of AWS customers due to AWS infrastructure issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-22 17:03 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-22 17:59 UTC
```

**6. Added: Affected components**

```diff
+ Artifactory, US - West2 (Oregon) - AWS - Artifactory
```

**7. Added: Update** (investigating) · 2026-04-22 17:03 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (identified) · 2026-04-22 17:25 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2026-04-22 17:30 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2026-04-22 17:59 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-22 17:03 UTC | Major incident: JFrog platform services outage affecting a subset of AWS customers due to AWS infrastructure issues (this change) | outage |

All JFrog changes: [timeline](https://rewindex.com/company/jfrog/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i21b3238e7abc0c · Markdown: https://rewindex.com/change/i21b3238e7abc0c.md · JSON: https://rewindex.com/api/v1/changes/i21b3238e7abc0c · Generated 2026-10-18T02:55:18.227Z