# Buffer: Critical incident: Buffer Service Disruption

**Summary:** Buffer reported a critical availability disruption starting at 2026-09-22 14:49 UTC, resolved at 2026-09-22 15:45 UTC after 55 min. Buffer was loading normally again by 15:14 UTC and was monitored for stability; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-22 14:49 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.buffer.com/incidents/01M34SFXJ8CG73ZAR2TZKTYS74](https://status.buffer.com/incidents/01M34SFXJ8CG73ZAR2TZKTYS74)
- [Company: Buffer](https://rewindex.com/company/buffer.md)
- Versions: before (none: first archived) → after incident\_version:238/01M34SFXJ8CG73ZAR2TZKTYS74@1aab250d5f44
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Buffer Service Disruption
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-22 14:49 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-22 15:45 UTC
```

**6. Added: Update** (investigating) · 2026-09-22 14:49 UTC

```diff
+ We’re currently experiencing an issue with Buffer, which is impacting availability. Our team is actively investigating and working to restore full service as quickly as possible. We’ll keep you informed with updates here as we make progress. We sincerely apologise for the disruption.
```

**7. Added: Update** (monitoring) · 2026-09-22 15:14 UTC

```diff
+ Buffer is loading normally again and the issue has been resolved. We are now monitoring the system to ensure stability. We will keep an eye on the situation and provide a final update once we verify that everything is continuing to run smoothly.
```

**8. Added: Update** (resolved) · 2026-09-22 15:45 UTC

```diff
+ The issue affecting Buffer has been fully resolved. Our team has confirmed that the service is now operating normally. We apologise for any disruption this may have caused and appreciate your patience throughout the resolution process. If you encounter any further issues, please let us know.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-22 14:49 UTC | Critical incident: Buffer Service Disruption (this change) | outage |

All Buffer changes: [timeline](https://rewindex.com/company/buffer/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i21ae7b4798fc7a · Markdown: https://rewindex.com/change/i21ae7b4798fc7a.md · JSON: https://rewindex.com/api/v1/changes/i21ae7b4798fc7a · Generated 2026-10-18T00:39:12.357Z