# SentinelOne: Major incident: US-EAST-01  Consoles

**Summary:** SentinelOne reported a major US-EAST-01 degradation affecting management console access for some customers in USA (NA1), with slower-than-normal performance. It lasted 2 h 2 min, from 2025-12-04 08:30 UTC to 2025-12-04 10:32 UTC. A fix was applied, and all services were fully restored; no specific cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-12-04 08:30 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/psw0f0ly64cf](https://stspg.io/psw0f0ly64cf)
- [Company: SentinelOne](https://rewindex.com/company/sentinelone.md)
- Versions: before (none: first archived) → after incident\_version:317/q6m5t4cqr710@90e672635634
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ US-EAST-01  Consoles
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-12-04 08:30 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-12-04 10:32 UTC
```

**6. Added: Affected components**

```diff
+ Singularity Operations Center and Management Console - USA (NA1), USA (NA1)
```

**7. Added: Update** (investigating) · 2025-12-04 08:30 UTC

```diff
+ Some customers may be experiencing slower than normal performance when accessing the management console. We are investigating the cause of this degradation and working to restore full performance as quickly as possible. Thank you for your patience.
```

**8. Added: Update** (investigating) · 2025-12-04 08:31 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2025-12-04 09:30 UTC

```diff
+ We are continuing to investigate this issue.
```

**10. Added: Update** (identified) · 2025-12-04 09:39 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**11. Added: Update** (monitoring) · 2025-12-04 10:01 UTC

```diff
+ A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.
```

**12. Added: Update** (resolved) · 2025-12-04 10:32 UTC

```diff
+ All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-12-04 08:30 UTC | Major incident: US-EAST-01  Consoles (this change) | degradation |

All SentinelOne changes: [timeline](https://rewindex.com/company/sentinelone/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i21a36e755f0895 · Markdown: https://rewindex.com/change/i21a36e755f0895.md · JSON: https://rewindex.com/api/v1/changes/i21a36e755f0895 · Generated 2026-10-18T03:33:53.680Z