# Discord: Major incident: Issue / Delay in establishing call connection

**Summary:** Discord reported a major incident causing issues or delays in establishing call connections from 2026-09-17 18:18 UTC to 2026-09-17 20:39 UTC, lasting 2 h 21 min. A fix was implemented by 20:17 UTC, and the incident was subsequently resolved. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-09-17 18:18 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/pf0pn82rjd7q](https://stspg.io/pf0pn82rjd7q)
- [Company: Discord](https://rewindex.com/company/discord.md)
- Versions: before (none: first archived) → after incident\_version:99/610vfhw9wjcj@94c71d953fb6
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issue / Delay in establishing call connection
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-17 18:18 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-17 20:39 UTC
```

**6. Added: Update** (investigating) · 2026-09-17 18:18 UTC

```diff
+ We are currently investigating this issue.
```

**7. Added: Update** (identified) · 2026-09-17 20:00 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**8. Added: Update** (monitoring) · 2026-09-17 20:17 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2026-09-17 20:39 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-17 18:18 UTC | Major incident: Issue / Delay in establishing call connection (this change) | degradation |

All Discord changes: [timeline](https://rewindex.com/company/discord/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i218c7bac74345d · Markdown: https://rewindex.com/change/i218c7bac74345d.md · JSON: https://rewindex.com/api/v1/changes/i218c7bac74345d · Generated 2026-10-18T02:31:49.120Z