# Confluent: Major incident: Elevated error rates in AWS me-south-1 and me-central-1 regions

**Summary:** Confluent Cloud’s major incident affected AWS me-south-1 and me-central-1, including a complete outage in me-central-1 caused by AWS regional infrastructure failure. Errors began approximately 05:00 AM UTC on March 2; the recorded start was 2026-03-02 07:19 UTC. me-south-1 was mitigated, and the incident resolved 2026-03-20 00:55 UTC after 17 days 17 h. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-03-02 07:19 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/695lzy5z6fl2](https://stspg.io/695lzy5z6fl2)
- [Company: Confluent](https://rewindex.com/company/confluent.md)
- Versions: before (none: first archived) → after incident\_version:139/gd5qrkk6bdhc@dc56e0888f9e
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Elevated error rates in AWS me-south-1 and me-central-1 regions
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-02 07:19 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-20 00:55 UTC
```

**6. Added: Affected components**

```diff
+ Confluent Cloud
```

**7. Added: Update** (investigating) · 2026-03-02 07:19 UTC

```diff
+ We are experiencing increased error rates in some of our Confluent Cloud services in AWS me-south-1 and me-central-1 regions. This began at approximately 05:00 AM UTC today and is linked to disruptions in AWS’s availability zones in these regions (mec1-az1, mec1-az3 and mes1-az2). Team is currently working on mitigating these and will provide updates as the situation evolves.
```

**8. Added: Update** (investigating) · 2026-03-02 08:32 UTC

```diff
+ Confluent Cloud services in AWS me-central-1 region are experiencing a major outage. They are linked to AWS's me-central-1 regional outage Confluent Cloud services in AWS me-south-1 are being mitigated.
```

**9. Added: Update** (monitoring) · 2026-03-02 10:35 UTC

```diff
+ Confluent cloud services in AWS me-south-1 are mitigated. They are currently being monitored. Confluent Cloud Services in AWS me-central-1 are still disrupted owing to regional outage at AWS.
```

**10. Added: Update** (monitoring) · 2026-03-02 15:37 UTC

```diff
+ Confluent Cloud services in AWS me-south-1 remain stable and operating normally following mitigation. We continue to monitor for any residual issues. Confluent Cloud services in AWS me-central-1 continue to experience a complete outage due to the ongoing AWS regional infrastructure failure in that region.
```

**11. Added: Update** (monitoring) · 2026-03-03 05:34 UTC

```diff
+ AWS regional recovery is expected to be extended in both me-central-1 and me-south-1 regions. Customers requiring immediate restoration in these two regions are encouraged to review regional failover options.
```

**12. Added: Update** (resolved) · 2026-03-20 00:55 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-02 07:19 UTC | Major incident: Elevated error rates in AWS me-south-1 and me-central-1 regions (this change) | outage |

All Confluent changes: [timeline](https://rewindex.com/company/confluent/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i216a555df77571 · Markdown: https://rewindex.com/change/i216a555df77571.md · JSON: https://rewindex.com/api/v1/changes/i216a555df77571 · Generated 2026-10-18T02:55:36.499Z