# Otter.ai: Major incident: Delayed Summary and Speaker tagging

**Summary:** Otter.ai reported a major incident delaying Summary and Speaker tagging and also impacting Otter Chat. It started at 2026-08-26 13:46 UTC and lasted 31 h 38 min, resolving at 2026-08-27 21:24 UTC when Otter said its systems were fully restored. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-08-26 13:46 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.otter.ai/incidents/01M129JYB17DJ86J771S04YXBK](https://status.otter.ai/incidents/01M129JYB17DJ86J771S04YXBK)
- [Company: Otter.ai](https://rewindex.com/company/otter-ai.md)
- Versions: before (none: first archived) → after incident\_version:33/01M129JYB17DJ86J771S04YXBK@98ebce8eb8d4
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Delayed Summary and Speaker tagging
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-26 13:46 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-27 21:24 UTC
```

**6. Added: Update** (investigating) · 2026-08-27 19:01 UTC

```diff
+ We are currently experiencing a delay in Summary and Speaker tagging. Otter Chat is also impacted as a result. Our team is aware and working on a solution as soon as possible.
```

**7. Added: Update** (investigating) · 2026-08-27 20:06 UTC

```diff
+ We are currently experiencing a delay in Summary and Speaker tagging. Otter Chat is also impacted as a result. Our team is aware and working on a solution as soon as possible.
```

**8. Added: Update** (resolved) · 2026-08-27 21:24 UTC

```diff
+ Otter systems have been fully restored.
```

**9. Added: Update** (resolved) · 2026-08-27 21:24 UTC

```diff
+ Otter systems have been fully restored.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-26 13:46 UTC | Major incident: Delayed Summary and Speaker tagging (this change) | degradation |

All Otter.ai changes: [timeline](https://rewindex.com/company/otter-ai/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i20d71acedfe3f5 · Markdown: https://rewindex.com/change/i20d71acedfe3f5.md · JSON: https://rewindex.com/api/v1/changes/i20d71acedfe3f5 · Generated 2026-10-18T02:28:18.798Z