# JFrog: Major incident: JFrog Cloud Platform UI is Unavailable For Some Customers

**Summary:** JFrog reported a major Cloud Platform UI outage affecting some customers, with Artifactory in US - East1 (N. Virginia) - AWS listed as affected. It started at 2024-03-27 14:41 UTC and resolved at 2024-03-27 16:43 UTC, lasting 2 h 1 min. JFrog said it identified and resolved a frontend application limitation. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-03-27 14:41 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/519jm4rzxqz4](https://stspg.io/519jm4rzxqz4)
- [Company: JFrog](https://rewindex.com/company/jfrog.md)
- Versions: before (none: first archived) → after incident\_version:194/pj7tymwt3fzd@079cc15f0069
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ JFrog Cloud Platform UI is Unavailable For Some Customers
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-03-27 14:41 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-03-27 16:43 UTC
```

**6. Added: Affected components**

```diff
+ Artifactory, US - East1 (N. Virginia) - AWS - Artifactory
```

**7. Added: Update** (investigating) · 2024-03-27 14:41 UTC

```diff
+ We are investigating an availability issue that is impacting some JFrog Cloud Platform customers. We will provide more details within the next hour.
```

**8. Added: Update** (resolved) · 2024-03-27 16:43 UTC

```diff
+ This incident has been resolved, after identifying and resolving our frontend application limitation
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-03-27 14:41 UTC | Major incident: JFrog Cloud Platform UI is Unavailable For Some Customers (this change) | outage |

All JFrog changes: [timeline](https://rewindex.com/company/jfrog/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i20c67a9900f590 · Markdown: https://rewindex.com/change/i20c67a9900f590.md · JSON: https://rewindex.com/api/v1/changes/i20c67a9900f590 · Generated 2026-10-18T02:55:40.618Z