# Hex: Major incident: Intermittent 502s when accessing Hex

**Summary:** Hex reported major intermittent 502 errors affecting access to Main site and Single tenant stacks, starting 2024-06-20 19:18 UTC and resolved at 2024-06-20 20:32 UTC after 1 h 14 min. Hex said it was following a Cloudflare incident involving intermittent connectivity issues; no specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2024-06-20 19:18 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/11205y4rhclv](https://stspg.io/11205y4rhclv)
- [Company: Hex](https://rewindex.com/company/hex.md)
- Versions: before (none: first archived) → after incident\_version:67/tzmxg546s92p@4fb8cccd0022
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Intermittent 502s when accessing Hex
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-06-20 19:18 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-06-20 20:32 UTC
```

**6. Added: Affected components**

```diff
+ Main site, Single tenant stacks
```

**7. Added: Update** (investigating) · 2024-06-20 19:18 UTC

```diff
+ We are following a Cloudflare incident where intermittent connectivity issues are being reported: https://www.cloudflarestatus.com/
```

**8. Added: Update** (resolved) · 2024-06-20 20:32 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-06-20 19:18 UTC | Major incident: Intermittent 502s when accessing Hex (this change) | degradation |

All Hex changes: [timeline](https://rewindex.com/company/hex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i209adefa91f47d · Markdown: https://rewindex.com/change/i209adefa91f47d.md · JSON: https://rewindex.com/api/v1/changes/i209adefa91f47d · Generated 2026-10-18T02:54:12.369Z