# Stream (GetStream): Critical incident: Feed Realtime - SQS high error rate

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2021-01-04 16:57 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://stspg.io/djt0tmw6mjdm](https://stspg.io/djt0tmw6mjdm)
- [Company: Stream (GetStream)](https://rewindex.com/company/getstream.md)
- Versions: before (none: first archived) → after incident\_version:704/8thr2dsqvcq6@0ea21ba64a57
- Change 1 of 1 for this incident

Incident page (full timeline): [Feed Realtime - SQS high error rate](https://rewindex.com/company/getstream/incidents/8thr2dsqvcq6.md)
## What changed

**1. Added: Title**

```diff
+ Feed Realtime - SQS high error rate
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2021-01-04 16:57 UTC
```

**5. Added: Resolved time**

```diff
+ 2021-01-04 23:25 UTC
```

**6. Added: Affected components**

```diff
+ Feed Realtime Notifications, Personalization
```

**7. Added: Update** (investigating) · 2021-01-04 16:57 UTC

```diff
+ We are currently investigating an issue with AWS SQS, we are receiving 100% error rate from SQS APIs. Our feeds realtime endpoint is currently unable to push notifications to SQS.
```

**8. Added: Update** (monitoring) · 2021-01-04 17:38 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (monitoring) · 2021-01-04 19:45 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**10. Added: Update** (resolved) · 2021-01-04 23:25 UTC

```diff
+ Millions of requests to the handshake endpoint of our feed realtime system broke the API. This issue has been resolved and a full post mortem will follow.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2021-01-04 16:57 UTC | Critical incident: Feed Realtime - SQS high error rate (this change) | critical |

All Stream (GetStream) changes: [timeline](https://rewindex.com/company/getstream/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i2081f08277641d · Markdown: https://rewindex.com/change/i2081f08277641d.md · JSON: https://rewindex.com/api/v1/changes/i2081f08277641d · Generated 2026-10-20T00:48:56.487Z