# Chargebee: Critical incident: Email Service Degradation

**Summary:** Chargebee reported a critical email service degradation affecting Email Notifications in AU, EU and US, delaying system notifications due to an email-provider issue. It started at 2026-06-11 23:15 UTC and was resolved at 2026-06-12 02:12 UTC, lasting 2 h 57 min. New notifications resumed, and Chargebee said it would reprocess queued emails. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-06-11 23:15 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/cqv3l183gjwl](https://stspg.io/cqv3l183gjwl)
- [Company: Chargebee](https://rewindex.com/company/chargebee.md)
- Versions: before (none: first archived) → after incident\_version:294/czfyg0gd55cf@65cb87844a96
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Email Service Degradation
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-11 23:15 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-12 02:12 UTC
```

**6. Added: Affected components**

```diff
+ Email Notifications (AU), Email Notifications - Email Notifications (AU), Email Notifications - Email Notifications (EU), Email Notifications - Email Notifications (US), Email Notifications (EU), Email Notifications (US)
```

**7. Added: Update** (investigating) · 2026-06-11 23:15 UTC

```diff
+ We are investigating an issue with our email provider that is causing delays in system notifications. Our team is working with the email provider to restore normal functionality. We will keep you posted as we progress.
```

**8. Added: Update** (identified) · 2026-06-11 23:30 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (identified) · 2026-06-11 23:53 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**10. Added: Update** (identified) · 2026-06-12 00:18 UTC

```diff
+ A fix has been implemented. We are coordinating with our email provider to activate these changes and fully restore notification services.
```

**11. Added: Update** (identified) · 2026-06-12 00:39 UTC

```diff
+ Our team is following up with the email provider to expedite the restoration of notification services. We will keep you posted as we progress.
```

**12. Added: Update** (identified) · 2026-06-12 01:19 UTC

```diff
+ We are working with our email provider to expedite the resolution. We will provide another update as soon as notifications begin processing again.
```

**13. Added: Update** (monitoring) · 2026-06-12 02:03 UTC

```diff
+ Email service has been restored, and new notifications are now being delivered as expected. We will reprocess all queued emails to ensure that any messages delayed during this period are successfully delivered.
```

**14. Added: Update** (resolved) · 2026-06-12 02:12 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-11 23:15 UTC | Critical incident: Email Service Degradation (this change) | degradation |

All Chargebee changes: [timeline](https://rewindex.com/company/chargebee/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i200c6287dea707 · Markdown: https://rewindex.com/change/i200c6287dea707.md · JSON: https://rewindex.com/api/v1/changes/i200c6287dea707 · Generated 2026-10-18T03:33:50.685Z