# GitLab: Major incident: Elevated error ratio for web service

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-21 09:42 UTC · Detected: 2026-10-18 05:08 UTC
- [Source: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6a0ed3700c9a320585c83ff7](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6a0ed3700c9a320585c83ff7)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)
- Versions: before (none: first archived) → after incident\_version:188/6a0ed3700c9a320585c83ff7@05ea1e3b854b
- Change 1 of 1 for this incident

Incident page (full timeline): [Elevated error ratio for web service](https://rewindex.com/company/gitlab/incidents/6a0ed3700c9a320585c83ff7.md)
## What changed

**1. Added: Title**

```diff
+ Elevated error ratio for web service
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-21 09:42 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-21 10:29 UTC
```

**6. Added: Affected components**

```diff
+ API, Background Processing, Canary, CI/CD, CI/CD - Hosted runners for GitLab community contributions, CI/CD - Hosted runners on Linux, CI/CD - Hosted runners on macOS, CI/CD - Hosted runners on Windows, CI/CD - Self-managed runners, Container Registry, docs.gitlab.com, forum.gitlab.com, GitLab agent server for Kubernetes, GitLab Customers Portal, GitLab Duo, GitLab Pages, Git Operations, Package Registry, packages.gitlab.com, SAML SSO - GitLab SaaS, Support Services, version.gitlab.com, Website
```

**7. Added: Update** (investigating) · 2026-05-21 09:42 UTC

```diff
+ We're investigating for the root cause of elevated error rates for webservice. You can follow the progress and updates here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22182
```

**8. Added: Update** (investigating) · 2026-05-21 10:01 UTC

```diff
+ We're still investigating for the root cause of elevated error rates for webservice. Progress and updates can be followed here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22182
```

**9. Added: Update** (resolved) · 2026-05-21 10:29 UTC

```diff
+ We've identified that the scope of impact is limited to gitlab-org. We will continue to investigate this but as we're not seeing impact outside of gitlab-org, we're moving this to an internal incident with the incident issue marked confidential.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-21 09:42 UTC | Major incident: Elevated error ratio for web service (this change) | outage |

All GitLab changes: [timeline](https://rewindex.com/company/gitlab/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i1ff7eab82960aa · Markdown: https://rewindex.com/change/i1ff7eab82960aa.md · JSON: https://rewindex.com/api/v1/changes/i1ff7eab82960aa · Generated 2026-10-18T11:25:21.906Z