# Elastic Cloud: Major incident: Serverless project creation delayed or failing

**Summary:** Elastic Cloud reported a major outage delaying or failing Serverless project creation and settings changes through the Cloud UI or API; running projects continued operating normally. It started at 2026-08-13 03:57 UTC and was resolved at 2026-08-13 08:40 UTC, lasting 4 h 42 min. A fix was deployed by 06:04 UTC; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-13 03:57 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/yzl6213q1h2x](https://stspg.io/yzl6213q1h2x)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)
- Versions: before (none: first archived) → after incident\_version:276/9g96qk8lb64c@bbad9c454d45
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Serverless project creation delayed or failing
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-13 03:57 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-13 08:40 UTC
```

**6. Added: Affected components**

```diff
+ Elastic Cloud Serverless
```

**7. Added: Update** (investigating) · 2026-08-13 03:57 UTC

```diff
+ We are investigating failures with Serverless project creation.
```

**8. Added: Update** (investigating) · 2026-08-13 05:28 UTC

```diff
+ We're currently investigating an issue affecting Serverless project creation and modifications. You may experience delays or failures when creating new projects or updating existing project settings. What's affected: - Creating new Serverless projects - Modifying project settings in the Cloud UI or over the API What's not affected: - Running Serverless projects continue to operate normally - Existing project workloads are unimpacted We'll provide an update within 2 hours, or sooner if the situation changes.
```

**9. Added: Update** (monitoring) · 2026-08-13 06:04 UTC

```diff
+ We've identified and resolved the issue affecting Serverless project creation and modifications. Our fix has been deployed, and all services are operating normally. Current status: - Creating and modifying Serverless projects is fully operational - All systems are performing as expected We're continuing to monitor closely for any recurrence.
```

**10. Added: Update** (resolved) · 2026-08-13 08:40 UTC

```diff
+ We've resolved the issue affecting Serverless project creation and modifications. All systems are now operating normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-13 03:57 UTC | Major incident: Serverless project creation delayed or failing (this change) | outage |

All Elastic Cloud changes: [timeline](https://rewindex.com/company/elastic-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i1fc696e251ae9f · Markdown: https://rewindex.com/change/i1fc696e251ae9f.md · JSON: https://rewindex.com/api/v1/changes/i1fc696e251ae9f · Generated 2026-10-18T03:55:40.859Z