# Aircall: Major incident: Issues Making and Receiving Calls

> Major incident: Issues Making and Receiving Calls. Detected 2026-11-03 by Rewindex: what changed on Aircall’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i1ec8bc03c1e999
Last updated: 2026-11-03T15:33:48Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-11-03 15:30 UTC · Detected: 2026-11-03 15:33 UTC
- [Source: https://status.aircall.io/incidents/d9tnx6jdn26f](https://status.aircall.io/incidents/d9tnx6jdn26f)
- [Company: Aircall](https://rewindex.com/company/aircall.md)
- Versions: before (none: first archived) → after incident\_version:120/d9tnx6jdn26f@1a319b6ce493
- Change 1 of 3 for this incident

Incident page (full timeline): [Issues Making and Receiving Calls](https://rewindex.com/company/aircall/incidents/d9tnx6jdn26f.md)
## What changed

**1. Added: Title**

```diff
+ Issues Making and Receiving Calls
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-11-03 15:30 UTC
```

**5. Added: Affected components**

```diff
+ Inbound Calls, Outbound Calls, Voice — Calling - Inbound Calls, Voice — Calling - Outbound Calls
```

**6. Added: Update** (investigating) · 2026-11-03 15:30 UTC

```diff
+ We are investigating reports that customers can't make or receive calls. We are continuously working to stabilize the system performance.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-03 15:30 UTC | Major incident: Issues Making and Receiving Calls (this change) | outage |
| 2026-11-03 15:43 UTC | [Incident updated: Issues Making and Receiving Calls](https://rewindex.com/change/r26d473d4b43cc9.md) | Normal progress |
| 2026-11-03 16:04 UTC | [Incident updated: Issues Making and Receiving Calls](https://rewindex.com/change/r44d739d85be0ec.md) | Normal progress |

Next: [change](https://rewindex.com/change/r26d473d4b43cc9.md) · All Aircall changes: [timeline](https://rewindex.com/company/aircall/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: Issues Making and Receiving Calls on Aircall’s status page, changed 2026-11-03 15:30 UTC (change 1 of 3).

- Canonical URL: https://rewindex.com/change/i1ec8bc03c1e999
- Citation: Aircall, “Major incident: Issues Making and Receiving Calls” (2026-11-03 15:30 UTC). Archived by Rewindex: https://rewindex.com/change/i1ec8bc03c1e999 (CC BY 4.0).
- Markdown link: `[Aircall: Major incident: Issues Making and Receiving Calls (2026-11-03)](https://rewindex.com/change/i1ec8bc03c1e999)`


---
Canonical: https://rewindex.com/change/i1ec8bc03c1e999 · Markdown: https://rewindex.com/change/i1ec8bc03c1e999.md · JSON: https://rewindex.com/api/v1/changes/i1ec8bc03c1e999 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T21:06:01.230Z