# LlamaIndex: Critical incident: LLamaIndex Sparse Retrieval Outage

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2025-04-29 17:11 UTC · Detected: 2026-10-19 17:03 UTC
- [Source: https://stspg.io/jxqw4hftw8dx](https://stspg.io/jxqw4hftw8dx)
- [Company: LlamaIndex](https://rewindex.com/company/llamaindex.md)
- Versions: before (none: first archived) → after incident\_version:680/jd39vsl714n2@7dee24e06436
- Change 1 of 1 for this incident

Incident page (full timeline): [LLamaIndex Sparse Retrieval Outage](https://rewindex.com/company/llamaindex/incidents/jd39vsl714n2.md)
## What changed

**1. Added: Title**

```diff
+ LLamaIndex Sparse Retrieval Outage
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-04-29 17:11 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-04-29 20:44 UTC
```

**6. Added: Affected components**

```diff
+ LlamaCloud - LlamaCloud Public API, LlamaParse API
```

**7. Added: Update** (investigating) · 2025-04-29 17:11 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (monitoring) · 2025-04-29 17:43 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2025-04-29 20:44 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-04-29 17:11 UTC | Critical incident: LLamaIndex Sparse Retrieval Outage (this change) | critical |

All LlamaIndex changes: [timeline](https://rewindex.com/company/llamaindex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i1e2be54033f1d5 · Markdown: https://rewindex.com/change/i1e2be54033f1d5.md · JSON: https://rewindex.com/api/v1/changes/i1e2be54033f1d5 · Generated 2026-10-20T00:01:00.178Z