# Otter.ai: Critical incident: Sitewide outage

**Summary:** Otter.ai reported a critical sitewide outage starting 2026-09-14 22:58 UTC, lasting 19 min and resolving at 2026-09-14 23:17 UTC. At the initial update, users could log in and use Otter but might experience slowness; the final update confirmed systems were fully restored. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-14 22:58 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.otter.ai/incidents/01M2H66B41WP9BD849B3D0KJFT](https://status.otter.ai/incidents/01M2H66B41WP9BD849B3D0KJFT)
- [Company: Otter.ai](https://rewindex.com/company/otter-ai.md)
- Versions: before (none: first archived) → after incident\_version:33/01M2H66B41WP9BD849B3D0KJFT@3bb8f1e19a0d
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Sitewide outage
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-14 22:58 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-14 23:17 UTC
```

**6. Added: Update** (identified) · 2026-09-14 22:58 UTC

```diff
+ Our team has identified the issue and is working to fully restore services. Users should now be able to log in and use Otter but may experience some slowness.
```

**7. Added: Update** (resolved) · 2026-09-14 23:17 UTC

```diff
+ Otter systems have been fully restored.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-14 22:58 UTC | Critical incident: Sitewide outage (this change) | outage |

All Otter.ai changes: [timeline](https://rewindex.com/company/otter-ai/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i1e2839ced531ce · Markdown: https://rewindex.com/change/i1e2839ced531ce.md · JSON: https://rewindex.com/api/v1/changes/i1e2839ced531ce · Generated 2026-10-18T02:29:27.423Z