# Monday.com: Major incident: Investigating reports of issues with API

**Summary:** Monday.com reported a major incident involving API webhooks failing or getting stuck "In Progress," with API and Automations components listed as affected, including AUS and EU. It started at 2025-09-18 11:29 UTC and was resolved at 2025-09-18 12:51 UTC, lasting 1 h 22 min; no cause or fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-09-18 11:29 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/r70fhzwfpvk0](https://stspg.io/r70fhzwfpvk0)
- [Company: Monday.com](https://rewindex.com/company/monday-com.md)
- Versions: before (none: first archived) → after incident\_version:109/lccyk5vkjzvz@03dbcee2be79
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Investigating reports of issues with API
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-09-18 11:29 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-09-18 12:51 UTC
```

**6. Added: Affected components**

```diff
+ API, AUS - API, AUS - Automations, Automations, EU - API, EU - Automations
```

**7. Added: Update** (investigating) · 2025-09-18 11:29 UTC

```diff
+ We are currently investigating reports of issues related API (Webhooks) failing or getting stuck "In Progress." Our team is looking into this and will provide you with a response shortly.
```

**8. Added: Update** (investigating) · 2025-09-18 11:42 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2025-09-18 12:27 UTC

```diff
+ We are continuing to investigate this issue.
```

**10. Added: Update** (resolved) · 2025-09-18 12:51 UTC

```diff
+ The incident with API and Webhooks has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-09-18 11:29 UTC | Major incident: Investigating reports of issues with API (this change) | outage |

All Monday.com changes: [timeline](https://rewindex.com/company/monday-com/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i1e08b05ef22a4e · Markdown: https://rewindex.com/change/i1e08b05ef22a4e.md · JSON: https://rewindex.com/api/v1/changes/i1e08b05ef22a4e · Generated 2026-10-18T02:25:49.311Z