# Devin (Cognition): Critical incident: Devin Cloud is unavailable

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2026-08-13 13:38 UTC · Detected: 2026-10-19 17:03 UTC
- [Source: https://stspg.io/x0lzpjngx5fp](https://stspg.io/x0lzpjngx5fp)
- [Company: Devin (Cognition)](https://rewindex.com/company/devin.md)
- Versions: before (none: first archived) → after incident\_version:676/8cj9m8z3w8tz@3967340a465f
- Change 1 of 1 for this incident

Incident page (full timeline): [Devin Cloud is unavailable](https://rewindex.com/company/devin/incidents/8cj9m8z3w8tz.md)
## What changed

**1. Added: Title**

```diff
+ Devin Cloud is unavailable
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-13 13:38 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-13 16:18 UTC
```

**6. Added: Affected components**

```diff
+ Cloud Agent, Cloud Web Client
```

**7. Added: Update** (investigating) · 2026-08-13 13:38 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (investigating) · 2026-08-13 15:07 UTC

```diff
+ We are still investigating the issue
```

**9. Added: Update** (investigating) · 2026-08-13 15:53 UTC

```diff
+ Our engineering team has identified elevated database connection activity as the source of the issue and has applied several mitigations; the application is partially operational, though some users may still experience slower response times. We are seeing steady recovery and are working closely with our infrastructure provider to fully restore normal performance. We will share additional updates as the situation progresses.
```

**10. Added: Update** (identified) · 2026-08-13 16:08 UTC

```diff
+ Some users may still experience slower response times. We are steadily recovering and are still working to fully restore normal performance
```

**11. Added: Update** (resolved) · 2026-08-13 16:18 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-13 13:38 UTC | Critical incident: Devin Cloud is unavailable (this change) | critical |

All Devin (Cognition) changes: [timeline](https://rewindex.com/company/devin/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i1de9134da43446 · Markdown: https://rewindex.com/change/i1de9134da43446.md · JSON: https://rewindex.com/api/v1/changes/i1de9134da43446 · Generated 2026-10-19T23:13:36.152Z