# Jupyter (Anaconda): Major incident: community.anaconda.cloud is not loading correctly

**Summary:** community.anaconda.cloud (Discourse) was not loading correctly in a major outage that started at 2024-01-31 17:13 UTC and was resolved at 2024-01-31 20:49 UTC, lasting 3 h 35 min. Anaconda investigated the failure and engaged with the vendor; no cause or specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-01-31 17:13 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/wzq9py719wmg](https://stspg.io/wzq9py719wmg)
- [Company: Jupyter (Anaconda)](https://rewindex.com/company/jupyter-anaconda.md)
- Versions: before (none: first archived) → after incident\_version:150/lw7gb8mcrm43@4b9a77aab30c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ community.anaconda.cloud is not loading correctly
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-01-31 17:13 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-01-31 20:49 UTC
```

**6. Added: Affected components**

```diff
+ Anaconda.cloud - community.anaconda.cloud (Discourse)
```

**7. Added: Update** (investigating) · 2024-01-31 17:13 UTC

```diff
+ We are investigating the failure and engaging with the vendor
```

**8. Added: Update** (resolved) · 2024-01-31 20:49 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-01-31 17:13 UTC | Major incident: community.anaconda.cloud is not loading correctly (this change) | outage |

All Jupyter (Anaconda) changes: [timeline](https://rewindex.com/company/jupyter-anaconda/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i1d0f5fea93ac9d · Markdown: https://rewindex.com/change/i1d0f5fea93ac9d.md · JSON: https://rewindex.com/api/v1/changes/i1d0f5fea93ac9d · Generated 2026-10-18T01:37:59.901Z