# Avalara: Major incident: Brazil Tax Docs Service Degradation

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-07-01 05:09 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/wrk9y65plgk9](https://stspg.io/wrk9y65plgk9)
- [Company: Avalara](https://rewindex.com/company/avalara.md)
- Versions: before (none: first archived) → after incident\_version:726/kfh9q12t4t7p@36483e9d3788
- Change 1 of 1 for this incident

Incident page (full timeline): [Brazil Tax Docs Service Degradation](https://rewindex.com/company/avalara/incidents/kfh9q12t4t7p.md)
## What changed

**1. Added: Title**

```diff
+ Brazil Tax Docs Service Degradation
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-01 05:09 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-01 05:19 UTC
```

**6. Added: Affected components**

```diff
+ Avalara Brazil - Tax Docs, Tax Docs
```

**7. Added: Update** (investigating) · 2026-07-01 05:09 UTC

```diff
+ Brazil Tax Docs customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
```

**8. Added: Update** (monitoring) · 2026-07-01 05:17 UTC

```diff
+ The response team has addressed the issue impacting Brazil Tax Docs and continues to monitor service to ensure the return of full service for all customers.
```

**9. Added: Update** (resolved) · 2026-07-01 05:19 UTC

```diff
+ The Brazil Tax Docs service has been fully restored.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-01 05:09 UTC | Major incident: Brazil Tax Docs Service Degradation (this change) | major |

All Avalara changes: [timeline](https://rewindex.com/company/avalara/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i1cb045c423da1b · Markdown: https://rewindex.com/change/i1cb045c423da1b.md · JSON: https://rewindex.com/api/v1/changes/i1cb045c423da1b · Generated 2026-10-20T00:00:48.400Z