# Dynatrace: Major incident: EdgeConnect Service Disruption Impacting Some US East Environments

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-09-30 17:11 UTC · Detected: 2026-10-18 05:07 UTC
- [Source: https://dynatrace.status.io/pages/incident/546d8cb6af8407b6730000cb/6abd42b2cb21fb05a5db8fbf](https://dynatrace.status.io/pages/incident/546d8cb6af8407b6730000cb/6abd42b2cb21fb05a5db8fbf)
- [Company: Dynatrace](https://rewindex.com/company/dynatrace.md)
- Versions: before (none: first archived) → after incident\_version:275/6abd42b2cb21fb05a5db8fbf@f63209145adb
- Change 1 of 1 for this incident

Incident page (full timeline): [EdgeConnect Service Disruption Impacting Some US East Environments](https://rewindex.com/company/dynatrace/incidents/6abd42b2cb21fb05a5db8fbf.md)
## What changed

**1. Added: Title**

```diff
+ EdgeConnect Service Disruption Impacting Some US East Environments
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-30 17:11 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-02 07:03 UTC
```

**6. Added: Affected components**

```diff
+ Dynatrace Product
```

**7. Added: Update** (investigating) · 2026-09-30 17:11 UTC

```diff
+ We are aware of an issue affecting EdgeConnect service availability in a limited number of customer environments. During this period, workflows that rely on EdgeConnect to deliver problem notifications may be impacted. A temporary workaround is available; please contact support team for guidance on applying it. Our teams are actively investigating the root cause and working with urgency to restore a permanent fix. We will provide another update within the next hour, or sooner if further information becomes available. We recognize the importance of timely notifications to your operations and are treating this as a priority. Thank you for your patience.
```

**8. Added: Update** (investigating) · 2026-09-30 18:02 UTC

```diff
+ We are continuing to investigate an issue affecting EdgeConnect service availability in a limited number of customer environments. During this period, workflows that rely on EdgeConnect to deliver problem notifications may be impacted. A temporary workaround remains available; please contact support teams for guidance on applying it. Our teams remain focused on identifying the root cause and advancing mitigation efforts toward a full resolution. We will provide another update by 8pm UTC, or sooner if further information becomes available. We recognize the importance of timely notifications to your operations and are treating this as a priority. Thank you for your patience.
```

**9. Added: Update** (investigating) · 2026-09-30 20:09 UTC

```diff
+ We are continuing to investigate an issue affecting EdgeConnect service availability in a limited number of customer environments. During this period, workflows that rely on EdgeConnect to deliver problem notifications may be impacted. While a temporary workaround is available, our teams remain actively engaged in developing and validating a permanent fix. If your environment is affected, please contact Support for guidance on applying the workaround. Our teams are prioritizing resolution efforts and will continue to provide updates as progress is made. We will provide another update by tomorrow 8AM UTC, or sooner if further information becomes available. We recognize the importance of timely notifications to your operations and are treating this matter with urgency. Thank you for your continued patience as we work toward full resolution.
```

**10. Added: Update** (investigating) · 2026-09-30 21:35 UTC

```diff
+ We have stabilized the environment affected by the EdgeConnect service availability issue. As a result, customers should now be able to access EdgeConnect without performing the previously communicated workaround. Our teams remain actively engaged in the work needed to reach full resolution. We will continue to monitor service behavior closely and provide updates as progress is made. We will provide another update by tomorrow 8AM UTC, or sooner if further information becomes available. We are sorry for the inconvenience and thank you for your continued patience as we work toward full resolution.
```

**11. Added: Update** (investigating) · 2026-10-01 07:51 UTC

```diff
+ We have stabilized the environment affected by the EdgeConnect service availability issue. As a result, customers should now be able to access EdgeConnect without performing the previously communicated workaround. Our teams remain actively engaged in the work needed to reach full resolution. We will continue to monitor service behavior closely and provide updates as progress is made. We will provide another update by tomorrow 8:00 PM UTC, or sooner if further information becomes available. We are sorry for the inconvenience and thank you for your continued patience as we work toward full resolution.
```

**12. Added: Update** (resolved) · 2026-10-02 07:03 UTC

```diff
+ The issue affecting EdgeConnect service availability has been resolved. Customers can now access EdgeConnect normally, and the previously communicated workaround is no longer required. We identified the underlying cause of the issue and restored service stability. Additional monitoring and safeguards have been introduced to help prevent similar conditions from occurring in the future. We apologize for the inconvenience and thank you for your patience throughout this incident.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-30 17:11 UTC | Major incident: EdgeConnect Service Disruption Impacting Some US East Environments (this change) | major |

All Dynatrace changes: [timeline](https://rewindex.com/company/dynatrace/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i1ca5d43f5f4865 · Markdown: https://rewindex.com/change/i1ca5d43f5f4865.md · JSON: https://rewindex.com/api/v1/changes/i1ca5d43f5f4865 · Generated 2026-10-18T08:06:35.768Z