# InfluxData (InfluxDB Cloud): Critical incident: 504 gateway errors in us-east-1

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2025-10-28 09:49 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/g208mtppxbpd](https://stspg.io/g208mtppxbpd)
- [Company: InfluxData (InfluxDB Cloud)](https://rewindex.com/company/influxdata.md)
- Versions: before (none: first archived) → after incident\_version:738/8j8j2f5cj5xs@0f99dab020f3
- Change 1 of 1 for this incident

Incident page (full timeline): [504 gateway errors in us-east-1](https://rewindex.com/company/influxdata/incidents/8j8j2f5cj5xs.md)
## What changed

**1. Added: Title**

```diff
+ 504 gateway errors in us-east-1
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-28 09:49 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-28 16:06 UTC
```

**6. Added: Affected components**

```diff
+ API Queries, Cloud Serverless: AWS, US-East-1 - API Queries
```

**7. Added: Update** (investigating) · 2025-10-28 09:49 UTC

```diff
+ We are seeing degraded performance in the us-east-1 region for queries. The team in continuing to investigate and will keep you updated
```

**8. Added: Update** (investigating) · 2025-10-28 10:05 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2025-10-28 10:46 UTC

```diff
+ We are continuing to investigate this issue.
```

**10. Added: Update** (monitoring) · 2025-10-28 13:04 UTC

```diff
+ A fix has been applied and error rates are on decline. We will continue to monitor the issue.
```

**11. Added: Update** (monitoring) · 2025-10-28 14:37 UTC

```diff
+ Services continue to be healthy. We are continuing to monitor for any further issues.
```

**12. Added: Update** (resolved) · 2025-10-28 16:06 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-28 09:49 UTC | Critical incident: 504 gateway errors in us-east-1 (this change) | critical |

All InfluxData (InfluxDB Cloud) changes: [timeline](https://rewindex.com/company/influxdata/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i1c897589e98187 · Markdown: https://rewindex.com/change/i1c897589e98187.md · JSON: https://rewindex.com/api/v1/changes/i1c897589e98187 · Generated 2026-10-20T01:30:20.937Z