# Front: Major incident: [us-west-2] [by_company_00008] Customers may experience slowness in app loading

**Summary:** Front reported major app-loading slowness in us-west-2 affecting by\_company\_00008, starting at 2025-03-19 17:24 UTC and lasting 35 min until resolution at 2025-03-19 17:59 UTC. A fix was implemented by 2025-03-19 17:42 UTC; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-03-19 17:24 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/s5ldgbz21jw9](https://stspg.io/s5ldgbz21jw9)
- [Company: Front](https://rewindex.com/company/front.md)
- Versions: before (none: first archived) → after incident\_version:328/3v2spdf8sbnx@467deaf28749
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ [us-west-2] [by_company_00008] Customers may experience slowness in app loading
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-03-19 17:24 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-03-19 17:59 UTC
```

**6. Added: Affected components**

```diff
+ App
```

**7. Added: Update** (investigating) · 2025-03-19 17:24 UTC

```diff
+ We are currently investigating the issue
```

**8. Added: Update** (monitoring) · 2025-03-19 17:42 UTC

```diff
+ A fix has been implemented and we are monitoring performance for customers.
```

**9. Added: Update** (resolved) · 2025-03-19 17:59 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-03-19 17:24 UTC | Major incident: \[us-west-2\] \[by\_company\_00008\] Customers may experience slowness in app loading (this change) | degradation |

All Front changes: [timeline](https://rewindex.com/company/front/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i1be3c024b061f7 · Markdown: https://rewindex.com/change/i1be3c024b061f7.md · JSON: https://rewindex.com/api/v1/changes/i1be3c024b061f7 · Generated 2026-10-18T01:30:08.517Z