# Discord: Critical incident: Messaging failures

**Summary:** Discord reported a critical API outage affecting direct messages, interactions, shop, and SDK integrations from 2026-08-04 18:49 UTC to 2026-08-04 20:17 UTC, lasting 1 h 27 min. A fix was in place by 19:53 UTC, with nearly all users recovered by 19:59 UTC; the incident was resolved at 20:17 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-04 18:49 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/wlryy8d8r7wf](https://stspg.io/wlryy8d8r7wf)
- [Company: Discord](https://rewindex.com/company/discord.md)
- Versions: before (none: first archived) → after incident\_version:99/73wgk29dznv4@452bf23b1067
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Messaging failures
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-04 18:49 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-04 20:17 UTC
```

**6. Added: Affected components**

```diff
+ API
```

**7. Added: Update** (identified) · 2026-08-04 18:49 UTC

```diff
+ We are currently investigating an issue that is impacting users' ability to send direct messages. Other functionality including interactions, shop, and SDK integrations are also affected.
```

**8. Added: Update** (identified) · 2026-08-04 18:50 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**9. Added: Update** (identified) · 2026-08-04 19:36 UTC

```diff
+ We are actively working toward system recovery and will post another update in 10 minutes.
```

**10. Added: Update** (monitoring) · 2026-08-04 19:53 UTC

```diff
+ We have a fix in place are seeing recovery, although some users may still be seeing impact.
```

**11. Added: Update** (monitoring) · 2026-08-04 19:59 UTC

```diff
+ We're seeing significant positive impact from our earlier fix; nearly all users should be recovered at this point. We are monitoring closely.
```

**12. Added: Update** (resolved) · 2026-08-04 20:17 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-04 18:49 UTC | Critical incident: Messaging failures (this change) | outage |

All Discord changes: [timeline](https://rewindex.com/company/discord/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i1bc182886dec7c · Markdown: https://rewindex.com/change/i1bc182886dec7c.md · JSON: https://rewindex.com/api/v1/changes/i1bc182886dec7c · Generated 2026-10-18T02:31:32.753Z