# Hex: Major incident: Kernel instability 08/29/23

**Summary:** Hex reported a major outage affecting Data Connections and Kernels, starting 2023-08-29 19:30 UTC and resolved at 2023-08-29 22:21 UTC, lasting 2 h 51 min. Hex said it identified the issue and worked with its hosting provider to resolve it, but did not state a specific cause or fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-08-29 19:30 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/3jc8rbqdph44](https://stspg.io/3jc8rbqdph44)
- [Company: Hex](https://rewindex.com/company/hex.md)
- Versions: before (none: first archived) → after incident\_version:67/v980g2x8l716@38be850bffd6
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Kernel instability 08/29/23
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-08-29 19:30 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-08-29 22:21 UTC
```

**6. Added: Affected components**

```diff
+ Data Connections, Kernels
```

**7. Added: Update** (investigating) · 2023-08-29 19:30 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (investigating) · 2023-08-29 21:15 UTC

```diff
+ We are continuing to investigate the issue and are working with upstream providers to identify and resolve the outage.
```

**9. Added: Update** (identified) · 2023-08-29 21:35 UTC

```diff
+ The issue has been identified and we are working with our hosting provider to resolve the issue.
```

**10. Added: Update** (resolved) · 2023-08-29 22:21 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-08-29 19:30 UTC | Major incident: Kernel instability 08/29/23 (this change) | outage |

All Hex changes: [timeline](https://rewindex.com/company/hex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i1b3f2814cb7528 · Markdown: https://rewindex.com/change/i1b3f2814cb7528.md · JSON: https://rewindex.com/api/v1/changes/i1b3f2814cb7528 · Generated 2026-10-18T02:55:30.253Z