# OVHcloud: Major incident: [RBX/GRA][Collaborative solutions] - EmailPro Incident Notification

> Major incident: [RBX/GRA][Collaborative solutions] - EmailPro Incident Notification. Detected 2026-11-05 by Rewindex: what changed on OVHcloud’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i1b301bbac311bd
Last updated: 2026-11-05T02:24:10Z

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-10-23 07:47 UTC · Detected: 2026-11-05 02:24 UTC
- [Source: https://web-cloud.status-ovhcloud.com/incidents/7sryg3h4ms4t](https://web-cloud.status-ovhcloud.com/incidents/7sryg3h4ms4t)
- [Company: OVHcloud](https://rewindex.com/company/ovhcloud.md)
- Versions: before (none: first archived) → after incident\_version:765/7sryg3h4ms4t@ee6ea9a60af0
- Change 1 of 1 for this incident

Incident page (full timeline): [\[RBX/GRA\]\[Collaborative solutions\] - EmailPro Incident Notification](https://rewindex.com/company/ovhcloud/incidents/7sryg3h4ms4t.md)
## What changed

**1. Added: Title**

```diff
+ [RBX/GRA][Collaborative solutions] - EmailPro Incident Notification
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-23 07:47 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-23 07:47 UTC
```

**6. Added: Affected components**

```diff
+ Collaborative solutions || EmailPro - Mailbox Access, Collaborative solutions || EmailPro - Mail Flow, Collaborative solutions || EmailPro - Operations
```

**7. Added: Update** (investigating) · 2026-10-22 15:59 UTC

```diff
+ We are currently experiencing an ongoing incident which is causing temporary availability issue on EmailPro services. Here are some supplementary details : Start time : 22/10/2026 12:00 UTC Impacted Service(s) : Some EmailPro mailboxes are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their EmailPro mailboxes. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
```

**8. Added: Update** (investigating) · 2026-10-23 07:20 UTC

```diff
+ Please find an update of this incident below : Update : Some EmailPro mailboxes are progressively becoming accessible again. Ongoing Actions : Our teams are mobilised to restore access to the remaining mailboxes. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
```

**9. Added: Update** (resolved) · 2026-10-23 07:47 UTC

```diff
+ We would like to inform you that the incident affecting our EmailPro offering has now been resolved. Please find the details of this incident below : Start time : 22/10/2026 12:00 UTC End time : 23/10/2026 07:46 UTC Impacted Service(s) : Some EmailPro mailboxes were temporarily unavailable. Customers Impact : Customers were temporarily unable to access their EmailPro mailboxes. Root Cause : This incident was caused by a software issue. We thank you for your understanding and patience throughout this incident.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-23 07:47 UTC | Major incident: \[RBX/GRA\]\[Collaborative solutions\] - EmailPro Incident Notification (this change) | major |

All OVHcloud changes: [timeline](https://rewindex.com/company/ovhcloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: [RBX/GRA][Collaborative solutions] - EmailPro Incident Notification on OVHcloud’s status page, changed 2026-10-23 07:47 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/i1b301bbac311bd
- Citation: OVHcloud, “Major incident: [RBX/GRA][Collaborative solutions] - EmailPro Incident Notification” (2026-10-23 07:47 UTC). Archived by Rewindex: https://rewindex.com/change/i1b301bbac311bd (CC BY 4.0).
- Markdown link: `[OVHcloud: Major incident: RBX/GRACollaborative solutions - EmailPro Incident Notification (2026-10-23)](https://rewindex.com/change/i1b301bbac311bd)`


---
Canonical: https://rewindex.com/change/i1b301bbac311bd · Markdown: https://rewindex.com/change/i1b301bbac311bd.md · JSON: https://rewindex.com/api/v1/changes/i1b301bbac311bd · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T10:23:19.590Z