# JFrog: Major incident: JFrog Cloud Platform - Xray Service Disruption in Azure US East

**Summary:** JFrog reported a major Xray service disruption in Azure US East affecting approximately 119 customers, starting 2026-10-08 11:13 UTC and resolved 2026-10-08 13:13 UTC (2 h 0 min). Unexpected issues during emergency database maintenance caused the disruption; JFrog completed database recovery and fully restored services. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-08 11:13 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/bsd1007lv96k](https://stspg.io/bsd1007lv96k)
- [Company: JFrog](https://rewindex.com/company/jfrog.md)
- Versions: before (none: first archived) → after incident\_version:194/53syqz5p4hjd@0e57ee902e8a
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ JFrog Cloud Platform - Xray Service Disruption in Azure US East
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-08 11:13 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-08 13:13 UTC
```

**6. Added: Affected components**

```diff
+ Security - Catalog, Security - Curation, Security - JAS, Security - Xray, US - East (Virginia) - Azure - Security - Catalog, US - East (Virginia) - Azure - Security - Curation, US - East (Virginia) - Azure - Security - JAS, US - East (Virginia) - Azure - Security - Xray
```

**7. Added: Update** (investigating) · 2026-10-08 11:13 UTC

```diff
+ During emergency database maintenance in our Azure US East region, we encountered unexpected issues affecting Xray services for approximately 119 customers. We are working closely with Microsoft Azure Support to restore service as soon as possible. We will provide further updates within the next hour.
```

**8. Added: Update** (monitoring) · 2026-10-08 12:42 UTC

```diff
+ The database maintenance issue has been addressed, and Xray services in the Azure US East region are recovering. We are closely monitoring the affected services to ensure they are stable and operating as expected.
```

**9. Added: Update** (resolved) · 2026-10-08 13:13 UTC

```diff
+ The database recovery has been completed successfully, and Xray services in the Azure US East region have been fully restored. All affected services are operating normally, and the issue is now resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-08 11:13 UTC | Major incident: JFrog Cloud Platform - Xray Service Disruption in Azure US East (this change) | outage |

All JFrog changes: [timeline](https://rewindex.com/company/jfrog/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i1b2bfc2dc15cc2 · Markdown: https://rewindex.com/change/i1b2bfc2dc15cc2.md · JSON: https://rewindex.com/api/v1/changes/i1b2bfc2dc15cc2 · Generated 2026-10-18T02:28:04.523Z