# Statuspage: Critical incident: Issues displaying system metrics

**Summary:** Statuspage reported a critical incident affecting system metrics display, including Custom, Datadog, New Relic and Pingdom integrations. It started 2026-02-26 06:18 UTC and was resolved 2026-03-13 18:27 UTC, lasting 15 days 12 h. A fix was reported complete for all customers on 02-27 07:50 UTC, before formal resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-02-26 06:18 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: http://mstspg.co/9z79kk9pzydb](http://mstspg.co/9z79kk9pzydb)
- [Company: Statuspage](https://rewindex.com/company/statuspage.md)
- Versions: before (none: first archived) → after incident\_version:291/h9mms36bdtnz@ef9b6213aeeb
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issues displaying system metrics
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-26 06:18 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-13 18:27 UTC
```

**6. Added: Affected components**

```diff
+ Custom Integration, Datadog Integration, New Relic Integration, Pingdom Integration, System Metrics - Custom Integration, System Metrics - Datadog Integration, System Metrics - New Relic Integration, System Metrics - Pingdom Integration
```

**7. Added: Update** (investigating) · 2026-02-26 06:18 UTC

```diff
+ We are currently investigating an issue affecting the display of system metrics on statuspages.
```

**8. Added: Update** (identified) · 2026-02-26 14:11 UTC

```diff
+ System Metrics fix has been rolled out to majority of the customers. We will continue a gradual rollout to other customers and monitor progress closely.
```

**9. Added: Update** (monitoring) · 2026-02-27 07:50 UTC

```diff
+ System metrics has been fixed for all customers.
```

**10. Added: Update** (resolved) · 2026-03-13 18:27 UTC

```diff
+ The issue has been resolved, and the service is operating normally for all affected customers.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-26 06:18 UTC | Critical incident: Issues displaying system metrics (this change) | outage |

All Statuspage changes: [timeline](https://rewindex.com/company/statuspage/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i1b10396e108f91 · Markdown: https://rewindex.com/change/i1b10396e108f91.md · JSON: https://rewindex.com/api/v1/changes/i1b10396e108f91 · Generated 2026-10-18T02:29:30.651Z