# PlanetScale: Major incident: Dashboard and API 500 errors for postgres databases

**Summary:** PlanetScale reported a major incident affecting postgres database management pages and API endpoints, which returned 500 errors. The incident started at 2026-09-02 16:17 UTC and was resolved at 2026-09-02 16:44 UTC, lasting 27 min; PlanetScale deployed a fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-02 16:17 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://www.planetscalestatus.com/incidents/01M1HFH89KR8WWZ2A04ZNKVFYS](https://www.planetscalestatus.com/incidents/01M1HFH89KR8WWZ2A04ZNKVFYS)
- [Company: PlanetScale](https://rewindex.com/company/planetscale.md)
- Versions: before (none: first archived) → after incident\_version:157/01M1HFH89KR8WWZ2A04ZNKVFYS@b928821ed9c7
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Dashboard and API 500 errors for postgres databases
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-02 16:17 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-02 16:44 UTC
```

**6. Added: Update** (monitoring) · 2026-09-02 16:34 UTC

```diff
+ For postgres databases, API requests and the dashboard were returning 500 errors. We've deployed a fix.
```

**7. Added: Update** (resolved) · 2026-09-02 16:44 UTC

```diff
+ The incident has been resolved. Between 12:17 and 12:24 UTC, the dashboard and API were returning 500 errors for postgres database management pages and API endpoints.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-02 16:17 UTC | Major incident: Dashboard and API 500 errors for postgres databases (this change) | outage |

All PlanetScale changes: [timeline](https://rewindex.com/company/planetscale/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i1ae7df8f494fc4 · Markdown: https://rewindex.com/change/i1ae7df8f494fc4.md · JSON: https://rewindex.com/api/v1/changes/i1ae7df8f494fc4 · Generated 2026-10-18T03:55:50.923Z