# Rippling: Major incident: Issue with automatic agent installation after MDM enrollment

**Summary:** Rippling reported a major incident in which its agent did not automatically install after MDM enrollment, with cases observed on the morning of Jan 26. The recorded start and resolution were both 2026-01-28 00:30 UTC (computed duration: 0 min); Rippling said it found the root cause and fixed the issue, without specifying either. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-01-28 00:30 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/gsphl6yn50w3](https://stspg.io/gsphl6yn50w3)
- [Company: Rippling](https://rewindex.com/company/rippling.md)
- Versions: before (none: first archived) → after incident\_version:231/74stlvlf7bx2@0965a6b79941
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issue with automatic agent installation after MDM enrollment
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-28 00:30 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-28 00:30 UTC
```

**6. Added: Update** (resolved) · 2026-01-28 00:30 UTC

```diff
+ On the morning of Jan 26, we saw cases where the Rippling agent did not automatically install after MDM enrollment. We found the root cause and fixed the issue. It is now resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-28 00:30 UTC | Major incident: Issue with automatic agent installation after MDM enrollment (this change) | outage |

All Rippling changes: [timeline](https://rewindex.com/company/rippling/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i1aa2d45b031b20 · Markdown: https://rewindex.com/change/i1aa2d45b031b20.md · JSON: https://rewindex.com/api/v1/changes/i1aa2d45b031b20 · Generated 2026-10-18T01:30:13.982Z