# Monday.com: Major incident: Issues with degraded platform performance

**Summary:** Monday.com reported major platform degradation starting 2026-07-07 16:40 UTC, resolved at 17:30 UTC after 50 min. Platform loading, automations, boards, dashboards and other features were affected; a fix was implemented at 17:14 UTC. The postmortem cited heavy database load following a gradual feature rollout and stated no data was lost or compromised. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-07-07 16:40 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/8fqc6gf340ch](https://stspg.io/8fqc6gf340ch)
- [Company: Monday.com](https://rewindex.com/company/monday-com.md)
- Versions: before (none: first archived) → after incident\_version:109/7bb2hk6w3ts7@f49b44171e96
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issues with degraded platform performance
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ postmortem
```

**4. Added: Start time**

```diff
+ 2026-07-07 16:40 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-07 17:30 UTC
```

**6. Added: Affected components**

```diff
+ Automations, Dashboards, Other Functionalities, Platform, US - Automations, US - Dashboards, US - Other Functionalities, US - Platform
```

**7. Added: Update** (investigating) · 2026-07-07 15:45 UTC

```diff
+ We are currently experiencing issues related to platform latency/slowness. Our dedicated team is working to resolve this as quickly as possible
```

**8. Added: Update** (investigating) · 2026-07-07 16:02 UTC

```diff
+ We are continuing investigating the issues related to platform latency/slowness. This also might affect automations not triggering/loading. Thanks for your patience and understanding.
```

**9. Added: Update** (investigating) · 2026-07-07 16:40 UTC

```diff
+ We are continuing investigating the issues related to platform not loading/working. This is also affecting automations, boards, board views, dashboards, AI features, my work, item creation, workspaces.
```

**10. Added: Update** (monitoring) · 2026-07-07 17:14 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**11. Added: Update** (resolved) · 2026-07-07 17:30 UTC

```diff
+ This incident has been resolved.
```

**12. Added: Update** (postmortem) · 2026-07-07 21:28 UTC

```diff
+ **What Happened:** Today, following a gradual rollout of a new feature, our platform experienced widespread cross-system performance degradation. While most features continued to work, a heavy load on our database impacted overall service availability, causing automations to run slowly and the automations store and agents to occasionally fail to load. **Please note that at no point was any data lost or compromised.**   **Timeline:** * **US Region:** 15:30 – 17:10 UTC \(1 hour and 40 minutes of degradation\) ‌ **What caused it:** A new Dynamic Client Registration \(DCR\) feature for OAuth \(supporting MCP applications\) caused an unexpected chain reaction. Even with the limited rollout of this feature, frequent automated DCR requests triggered a continuous, global cache invalidation storm across our core caching infrastructure. With this shared cache repeatedly cleared, all traffic was directed straight to the database, causing a severe CPU spike. ‌ **How we responded:** Our engineering team identified the source and immediately performed a significant system scale-up to handle the extreme load. We then disabled the DCR endpoint in production. This stopped the cache invalidation loop, restoring database stability and returning system performance to normal.   **What we're doing to prevent recurrence:** Moving forward, we plan to use a setup that will take the load off core caching systems. Because this was a limited gradual rollout, turning it off has zero impact on your current workflows or integrations. ‌ We sincerely apologize for any disruption this caused to your workflow. Thank you for your understanding as we work to continuously improve our platform's reliability. Your team at [**monday.com**](http://monday.com)
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-07 16:40 UTC | Major incident: Issues with degraded platform performance (this change) | degradation |

All Monday.com changes: [timeline](https://rewindex.com/company/monday-com/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i1a8683a1975000 · Markdown: https://rewindex.com/change/i1a8683a1975000.md · JSON: https://rewindex.com/api/v1/changes/i1a8683a1975000 · Generated 2026-10-18T03:32:31.023Z