# Aircall: Major incident: Login issues in GB and CH

**Summary:** Aircall reported a major login outage affecting one ISP in GB and one in CH, starting 2026-07-30 08:18 UTC and marked resolved at 2026-07-30 09:52 UTC; the recorded duration was 1 h 33 min. Affected customers were advised to use an alternative network if possible and contact their ISP. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-30 08:18 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/tvf3fv7f0rk5](https://stspg.io/tvf3fv7f0rk5)
- [Company: Aircall](https://rewindex.com/company/aircall.md)
- Versions: before (none: first archived) → after incident\_version:120/77025st78647@c6d30b146bad
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Login issues in GB and CH
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-30 08:18 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-30 09:52 UTC
```

**6. Added: Affected components**

```diff
+ Authentication - Login, Login
```

**7. Added: Update** (investigating) · 2026-07-30 08:18 UTC

```diff
+ We are currently investigating login issues in GB and CH.
```

**8. Added: Update** (identified) · 2026-07-30 08:29 UTC

```diff
+ We are currently only seeing the issues on one ISP in CH and one in GB. We are continuing to investigate further.
```

**9. Added: Update** (monitoring) · 2026-07-30 09:04 UTC

```diff
+ The issue has been identified as affecting one ISP in CH and one in GB. We recommend that customers use an alternative network if possible and contact their ISP to help resolve the issue.
```

**10. Added: Update** (resolved) · 2026-07-30 09:52 UTC

```diff
+ The issue has been found to be affecting one specific ISP in CH and one in GB. We recommend that customers use an alternative network if possible and contact their ISP to help resolve the issue.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-30 08:18 UTC | Major incident: Login issues in GB and CH (this change) | outage |

All Aircall changes: [timeline](https://rewindex.com/company/aircall/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i1a262c0e957021 · Markdown: https://rewindex.com/change/i1a262c0e957021.md · JSON: https://rewindex.com/api/v1/changes/i1a262c0e957021 · Generated 2026-10-18T03:33:56.100Z