# Mattermost: Major incident: Delay on new cloud workspace signups

**Summary:** Mattermost reported a major delay in new Cloud workspace sign-ups affecting Cloud Sign-Up and Sign-Up from 2021-03-26 09:43 UTC to 2021-03-26 11:32 UTC, lasting 1 h 49 min. The vendor reported identifying and fixing the issue at 03-26 10:39 UTC, then monitoring before resolution; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2021-03-26 09:43 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/ck6qj4vc21b5](https://stspg.io/ck6qj4vc21b5)
- [Company: Mattermost](https://rewindex.com/company/mattermost.md)
- Versions: before (none: first archived) → after incident\_version:106/pfsjyyzr2bqg@3ccccc7cd365
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Delay on new cloud workspace signups
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2021-03-26 09:43 UTC
```

**5. Added: Resolved time**

```diff
+ 2021-03-26 11:32 UTC
```

**6. Added: Affected components**

```diff
+ Cloud Sign-Up, Sign-Up
```

**7. Added: Update** (investigating) · 2021-03-26 09:43 UTC

```diff
+ We are currently experiencing a delay in Cloud sign-ups
```

**8. Added: Update** (monitoring) · 2021-03-26 10:39 UTC

```diff
+ We have identified the issue and fixed it. We are monitoring the situation.
```

**9. Added: Update** (resolved) · 2021-03-26 11:32 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2021-03-26 09:43 UTC | Major incident: Delay on new cloud workspace signups (this change) | degradation |

All Mattermost changes: [timeline](https://rewindex.com/company/mattermost/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i19e79978555ef8 · Markdown: https://rewindex.com/change/i19e79978555ef8.md · JSON: https://rewindex.com/api/v1/changes/i19e79978555ef8 · Generated 2026-10-18T03:55:46.164Z