# Jupyter (Anaconda): Major incident: Elevated error rates on repo.anaconda.com

**Summary:** A major incident affected some repo.anaconda.com paths and repo.anaconda.com/pkgs, with elevated errors reported from 2024-12-04 16:05 UTC. The recorded incident began 2024-12-05 08:34 UTC and lasted 5 h 44 min; full functionality returned at 2024-12-05 13:50 UTC. An infrastructure provider identified an issue and was deploying a fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-12-05 08:34 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/qs4qt6mrcwjv](https://stspg.io/qs4qt6mrcwjv)
- [Company: Jupyter (Anaconda)](https://rewindex.com/company/jupyter-anaconda.md)
- Versions: before (none: first archived) → after incident\_version:150/qfv2n662hyym@c7a0ed349e33
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Elevated error rates on repo.anaconda.com
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-12-05 08:34 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-12-05 14:19 UTC
```

**6. Added: Affected components**

```diff
+ anaconda.com - Repository Service - repo.anaconda.com, Public Repository Service - repo.anaconda.com/pkgs
```

**7. Added: Update** (investigating) · 2024-12-05 08:34 UTC

```diff
+ We are seeing an elevated error rate on some paths for repo.anaconda.com starting at 2024-12-04 16:05 UTC. We have been investigating this since then and will provide updates as the investigation progresses.
```

**8. Added: Update** (investigating) · 2024-12-05 10:48 UTC

```diff
+ We are continuing to investigate this issue together with our infrastructure providers.
```

**9. Added: Update** (monitoring) · 2024-12-05 13:37 UTC

```diff
+ Our infrastructure provider identified an issue and is deploying a fix to their systems. We are seeing improvements in our metrics and continue to monitor the situation.
```

**10. Added: Update** (monitoring) · 2024-12-05 14:01 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**11. Added: Update** (resolved) · 2024-12-05 14:19 UTC

```diff
+ The metrics show that repo.anaconda.com is fully functional again since 2024-12-05 13:50 UTC.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-12-05 08:34 UTC | Major incident: Elevated error rates on repo.anaconda.com (this change) | outage |

All Jupyter (Anaconda) changes: [timeline](https://rewindex.com/company/jupyter-anaconda/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i198990ff3a92de · Markdown: https://rewindex.com/change/i198990ff3a92de.md · JSON: https://rewindex.com/api/v1/changes/i198990ff3a92de · Generated 2026-10-18T01:40:09.611Z