# Make: Major incident: Degradation on EU1 Region

**Summary:** Make reported a major degradation in EU1 (eu1.make.com), causing possible instability in scenario executions, webhook processing, and platform access. It started at 2026-09-09 16:11 UTC and was resolved at 2026-09-10 10:29 UTC, lasting 18 h 17 min; operational metrics had returned to healthy levels by 09-09 16:59 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-09-09 16:11 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/j49gjx18vdvf](https://stspg.io/j49gjx18vdvf)
- [Company: Make](https://rewindex.com/company/make.md)
- Versions: before (none: first archived) → after incident\_version:59/c3xpdwdfvmbh@e9903e226c2c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Degradation on EU1 Region
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-09 16:11 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-10 10:29 UTC
```

**6. Added: Affected components**

```diff
+ eu1.make.com, Responsive Webhooks - eu1.make.com, Scenario Executions - eu1.make.com, Website - eu1.make.com
```

**7. Added: Update** (investigating) · 2026-09-09 16:11 UTC

```diff
+ We are investigating an issue affecting the eu1.make.com region.  Users may experience instability with scenario executions, webhook processing, and overall platform access. Our engineering team is actively working to restore stability, and we will share another update within the next hour
```

**8. Added: Update** (monitoring) · 2026-09-09 16:59 UTC

```diff
+ Operational metrics on eu1.make.com have returned to healthy levels. While system operations have normalized, our engineering team remains in a monitoring state to verify that performance remains consistent
```

**9. Added: Update** (resolved) · 2026-09-10 10:29 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-09 16:11 UTC | Major incident: Degradation on EU1 Region (this change) | degradation |

All Make changes: [timeline](https://rewindex.com/company/make/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i19863d1574f44e · Markdown: https://rewindex.com/change/i19863d1574f44e.md · JSON: https://rewindex.com/api/v1/changes/i19863d1574f44e · Generated 2026-10-18T01:30:35.931Z