# Shopify: Critical incident: Failures with Shopify Shipping, Shopify Pay and Admin access

**Summary:** Shopify reported a critical incident involving failures with Shopify Shipping, Shopify Pay and Admin access, affecting Admin and Checkout. It began at 2020-01-20 14:31 UTC and was resolved at 2020-01-20 14:53 UTC, lasting 22 min; Shopify stated that a fix had been implemented and was being monitored. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2020-01-20 14:31 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: http://stspg.io/1rs1ghst4w09](http://stspg.io/1rs1ghst4w09)
- [Company: Shopify](https://rewindex.com/company/shopify.md)
- Versions: before (none: first archived) → after incident\_version:119/d33vnbcprhy8@829821700729
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Failures with Shopify Shipping, Shopify Pay and Admin access
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2020-01-20 14:31 UTC
```

**5. Added: Resolved time**

```diff
+ 2020-01-20 14:53 UTC
```

**6. Added: Affected components**

```diff
+ Admin, Checkout
```

**7. Added: Update** (investigating) · 2020-01-20 14:31 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (monitoring) · 2020-01-20 14:46 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2020-01-20 14:53 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2020-01-20 14:31 UTC | Critical incident: Failures with Shopify Shipping, Shopify Pay and Admin access (this change) | outage |

All Shopify changes: [timeline](https://rewindex.com/company/shopify/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i1923a5a9002974 · Markdown: https://rewindex.com/change/i1923a5a9002974.md · JSON: https://rewindex.com/api/v1/changes/i1923a5a9002974 · Generated 2026-10-18T02:31:44.092Z