# Cursor: Major incident: Investigating service degradation — Grok Bot

**Summary:** Cursor reported a major Grok Bot degradation: users could experience degraded performance or bots that did not respond. It started at 2026-09-16 14:27 UTC and was resolved at 2026-09-16 20:57 UTC, lasting 6 h 29 min. Cursor said it identified the root cause and was implementing a fix, but provided no specifics. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-09-16 14:27 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/d92scb2t3t41](https://stspg.io/d92scb2t3t41)
- [Company: Cursor](https://rewindex.com/company/cursor.md)
- Versions: before (none: first archived) → after incident\_version:11/37hs7jj05wkx@e5b83dec15cc
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Investigating service degradation — Grok Bot
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-16 14:27 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-16 20:57 UTC
```

**6. Added: Affected components**

```diff
+ Grok Bot
```

**7. Added: Update** (investigating) · 2026-09-16 14:27 UTC

```diff
+ We are investigating a service degradation affecting Grok Bot. Users may experience degraded performance or bots that don't respond.
```

**8. Added: Update** (identified) · 2026-09-16 19:51 UTC

```diff
+ The root cause has been identified and a fix is being implemented.
```

**9. Added: Update** (resolved) · 2026-09-16 20:57 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-16 14:27 UTC | Major incident: Investigating service degradation — Grok Bot (this change) | degradation |

All Cursor changes: [timeline](https://rewindex.com/company/cursor/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i18e63bb5ab56b0 · Markdown: https://rewindex.com/change/i18e63bb5ab56b0.md · JSON: https://rewindex.com/api/v1/changes/i18e63bb5ab56b0 · Generated 2026-10-18T02:28:33.858Z