# Confluent: Major incident: Connection failures in a set of PNI Gateways for Kafka Clusters in AWS us-east-1 and us-west-2

**Summary:** Confluent Cloud reported major connection failures in a set of PNI Gateways for Kafka Clusters in AWS us-east-1 and us-west-2, starting 20:26 UTC May 21, 2026. Confluent stated full mitigation by 23:56 UTC May 21, 2026, with service operating normally. The resolved incident record’s computed duration was 1 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-22 00:21 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/fy9tth9szn2n](https://stspg.io/fy9tth9szn2n)
- [Company: Confluent](https://rewindex.com/company/confluent.md)
- Versions: before (none: first archived) → after incident\_version:139/my5y9g65yf58@9e9ba9221437
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Connection failures in a set of PNI Gateways for Kafka Clusters in AWS us-east-1 and us-west-2
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-22 00:21 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-22 00:22 UTC
```

**6. Added: Affected components**

```diff
+ Confluent Cloud
```

**7. Added: Update** (investigating) · 2026-05-22 00:21 UTC

```diff
+ Starting 20:26 UTC May 21, 2026, Confluent Cloud experienced connection failures in a set of PNI Gateways for Kafka Clusters in AWS us-east-1 and us-west-2. We have fully mitigated the issue as of 23:56 UTC May 21, 2026 and service is operating normally.
```

**8. Added: Update** (resolved) · 2026-05-22 00:22 UTC

```diff
+ The incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-22 00:21 UTC | Major incident: Connection failures in a set of PNI Gateways for Kafka Clusters in AWS us-east-1 and us-west-2 (this change) | outage |

All Confluent changes: [timeline](https://rewindex.com/company/confluent/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i186efdad8aa186 · Markdown: https://rewindex.com/change/i186efdad8aa186.md · JSON: https://rewindex.com/api/v1/changes/i186efdad8aa186 · Generated 2026-10-18T02:54:47.362Z