# Doppler: Critical incident: System Outage

**Summary:** Doppler reported a critical outage affecting Dashboard and API access due to an ongoing Cloudflare outage; direct API requests were unreliable, while integrations accessing secrets were expected to remain unaffected. It started at 2025-11-18 11:48 UTC and was resolved at 2025-11-18 14:59 UTC, lasting 3 h 11 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-11-18 11:48 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/ym9ydy0mgtw3](https://stspg.io/ym9ydy0mgtw3)
- [Company: Doppler](https://rewindex.com/company/doppler.md)
- Versions: before (none: first archived) → after incident\_version:308/z7v6vmkf3f95@e13608e29952
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ System Outage
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-18 11:48 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-18 14:59 UTC
```

**6. Added: Affected components**

```diff
+ API (api.doppler.com), Cloudflare Network, Dashboard (dashboard.doppler.com), Marketing site (doppler.com), Vendors - Cloudflare Network
```

**7. Added: Update** (monitoring) · 2025-11-18 11:48 UTC

```diff
+ Doppler is currently affected by an ongoing Cloudflare outage. This is impacting Dashboard and API access. Services accessing Doppler secrets through an integration (e.g., Kubernetes operator or syncs) should remain unaffected, but direct attempts to access the API will be unreliable until this issue resolves.
```

**8. Added: Update** (identified) · 2025-11-18 12:51 UTC

```diff
+ Services are still impacted. Our team is continuing to monitor the situation.
```

**9. Added: Update** (monitoring) · 2025-11-18 13:49 UTC

```diff
+ Cloudflare identified the issue and has been working on implementing a fix. Our dashboard and API are currently available and we're continuing to monitor the situation.
```

**10. Added: Update** (resolved) · 2025-11-18 14:59 UTC

```diff
+ This incident is now resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-18 11:48 UTC | Critical incident: System Outage (this change) | outage |

All Doppler changes: [timeline](https://rewindex.com/company/doppler/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i1816821758f669 · Markdown: https://rewindex.com/change/i1816821758f669.md · JSON: https://rewindex.com/api/v1/changes/i1816821758f669 · Generated 2026-10-18T02:29:41.582Z