# Canva: Critical incident: Some users may encounter issues loading Canva.

**Summary:** Some users had trouble loading Canva, and opening designs could return a 503 error; Canva rated the impact critical. The incident ran from 2026-03-22 21:57 UTC to 2026-03-22 23:09 UTC, lasting 1 h 11 min. Canva reported applying a fix at 22:44 UTC and later confirmed resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-03-22 21:57 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/8ksw69tzyx28](https://stspg.io/8ksw69tzyx28)
- [Company: Canva](https://rewindex.com/company/canva.md)
- Versions: before (none: first archived) → after incident\_version:95/qxg7lj2y280k@c63b8ca04ed4
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some users may encounter issues loading Canva.
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-22 21:57 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-22 23:09 UTC
```

**6. Added: Update** (investigating) · 2026-03-22 21:57 UTC

```diff
+ Users may have issues loading Canva. Opening designs may yield a 503 error. We are currently investigating the issue and will keep you updated.
```

**7. Added: Update** (monitoring) · 2026-03-22 22:44 UTC

```diff
+ We’ve applied a fix for this issue and are currently monitoring to make sure everything is working as expected. We’ll continue to keep a close eye on things and share any updates if needed.
```

**8. Added: Update** (resolved) · 2026-03-22 23:09 UTC

```diff
+ This incident is now resolved. Thank you for your patience and understanding.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-22 21:57 UTC | Critical incident: Some users may encounter issues loading Canva. (this change) | outage |

All Canva changes: [timeline](https://rewindex.com/company/canva/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i1813098b491659 · Markdown: https://rewindex.com/change/i1813098b491659.md · JSON: https://rewindex.com/api/v1/changes/i1813098b491659 · Generated 2026-10-18T02:55:41.346Z