# Travis CI: Critical incident: Queued jobs are taking time to process

**Summary:** Travis CI reported critical delays processing queued builds, affecting Linux, Windows and Mac build processing. The incident started at 2021-06-21 15:05 UTC and resolved at 2021-06-22 08:05 UTC, lasting 16 h 59 min. Travis CI identified the problem and worked on a fix but provided no cause or fix details. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2021-06-21 15:05 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/8sw2x9kgzxd5](https://stspg.io/8sw2x9kgzxd5)
- [Company: Travis CI](https://rewindex.com/company/travis-ci.md)
- Versions: before (none: first archived) → after incident\_version:213/xqpjhnhhb39t@4202808b9666
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Queued jobs are taking time to process
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2021-06-21 15:05 UTC
```

**5. Added: Resolved time**

```diff
+ 2021-06-22 08:05 UTC
```

**6. Added: Affected components**

```diff
+ Builds Processing - Linux and Windows Builds, Builds Processing - Mac Builds, Linux and Windows Builds
```

**7. Added: Update** (investigating) · 2021-06-21 15:05 UTC

```diff
+ Some builds may have trouble on the queued stage. We are currently investigating the issue.
```

**8. Added: Update** (identified) · 2021-06-21 15:11 UTC

```diff
+ We have identified the problem and a fix is in process.
```

**9. Added: Update** (identified) · 2021-06-21 16:24 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**10. Added: Update** (identified) · 2021-06-21 18:26 UTC

```diff
+ We are actively fixing this issue and will report back as soon this resolves. We are very sorry for the inconvenience in the meantime.
```

**11. Added: Update** (resolved) · 2021-06-22 08:05 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2021-06-21 15:05 UTC | Critical incident: Queued jobs are taking time to process (this change) | degradation |

All Travis CI changes: [timeline](https://rewindex.com/company/travis-ci/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i17ae75feb1f030 · Markdown: https://rewindex.com/change/i17ae75feb1f030.md · JSON: https://rewindex.com/api/v1/changes/i17ae75feb1f030 · Generated 2026-10-18T03:29:09.086Z