# Grain: Critical incident: Application Outage

**Summary:** Grain reported a critical outage starting 2023-05-10 17:12 UTC that lasted 1 h 1 min, with all functionality offline due to database issues, affecting Grain Recorder, Grain Web App and Recording Processing. Services were gradually re-enabled, and full functionality was restored at 2023-05-10 18:13 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-05-10 17:12 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/1qxvrh1ldxs9](https://stspg.io/1qxvrh1ldxs9)
- [Company: Grain](https://rewindex.com/company/grain.md)
- Versions: before (none: first archived) → after incident\_version:20/f4k2bfpghbtx@54be00556fc4
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Application Outage
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-05-10 17:12 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-05-10 18:13 UTC
```

**6. Added: Affected components**

```diff
+ Grain Recorder, Grain Web App, Recording Processing
```

**7. Added: Update** (investigating) · 2023-05-10 17:12 UTC

```diff
+ All Grain functionality is currently offline due to database issues. The team is actively working on a resolution.
```

**8. Added: Update** (identified) · 2023-05-10 17:54 UTC

```diff
+ Grain apps are for the most part back online and functioning, though the team is slow re-enabling services to ensure health recovery.
```

**9. Added: Update** (resolved) · 2023-05-10 18:13 UTC

```diff
+ All services have been restored to full functionality and the team is continuing to monitor the health of the application.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-05-10 17:12 UTC | Critical incident: Application Outage (this change) | outage |

All Grain changes: [timeline](https://rewindex.com/company/grain/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i1769bc7bacc1e7 · Markdown: https://rewindex.com/change/i1769bc7bacc1e7.md · JSON: https://rewindex.com/api/v1/changes/i1769bc7bacc1e7 · Generated 2026-10-18T03:55:49.017Z