# Otter.ai: Major incident: Issues joining Microsoft Teams meetings

**Summary:** Otter.ai reported a major incident affecting Otter joining Microsoft Teams meetings for some customers, starting 2026-09-07 22:51 UTC and resolved 2026-09-08 16:55 UTC, lasting 18 h 4 min. Otter deployed a fix and confirmed successful joining was restored. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-07 22:51 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.otter.ai/incidents/01M1Z13P4YBQ09009NX31JQKW0](https://status.otter.ai/incidents/01M1Z13P4YBQ09009NX31JQKW0)
- [Company: Otter.ai](https://rewindex.com/company/otter-ai.md)
- Versions: before (none: first archived) → after incident\_version:33/01M1Z13P4YBQ09009NX31JQKW0@2e69523b4518
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issues joining Microsoft Teams meetings
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-07 22:51 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-08 16:55 UTC
```

**6. Added: Update** (investigating) · 2026-09-07 22:51 UTC

```diff
+ Some customers may experience issues with Otter joining Microsoft Teams meetings. We’re investigating and will share updates here.
```

**7. Added: Update** (monitoring) · 2026-09-08 01:58 UTC

```diff
+ We identified an issue affecting Otter joining Microsoft Teams meetings and deployed a fix. Join success has improved, but we are continuing to monitor.
```

**8. Added: Update** (resolved) · 2026-09-08 16:55 UTC

```diff
+ The issue affecting Otter joining Microsoft Teams meetings has been resolved. We deployed a fix and have confirmed that Otter can again join Teams meetings successfully.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-07 22:51 UTC | Major incident: Issues joining Microsoft Teams meetings (this change) | outage |

All Otter.ai changes: [timeline](https://rewindex.com/company/otter-ai/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i1758774292bc88 · Markdown: https://rewindex.com/change/i1758774292bc88.md · JSON: https://rewindex.com/api/v1/changes/i1758774292bc88 · Generated 2026-10-18T02:28:21.128Z