# Mintlify: Critical incident: Documentation Updates Outage

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2026-08-14 04:25 UTC · Detected: 2026-10-19 18:53 UTC
- [Source: https://status.mintlify.com/incidents/01KZZ88SB77TGT60KGVTSXAQQK](https://status.mintlify.com/incidents/01KZZ88SB77TGT60KGVTSXAQQK)
- [Company: Mintlify](https://rewindex.com/company/mintlify.md)
- Versions: before (none: first archived) → after incident\_version:748/01KZZ88SB77TGT60KGVTSXAQQK@bb920d10bb10
- Change 1 of 1 for this incident

Incident page (full timeline): [Documentation Updates Outage](https://rewindex.com/company/mintlify/incidents/01KZZ88SB77TGT60KGVTSXAQQK.md)
## What changed

**1. Added: Title**

```diff
+ Documentation Updates Outage
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-14 04:25 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-14 04:46 UTC
```

**6. Added: Update** (investigating) · 2026-08-14 04:25 UTC

```diff
+ We are aware of an issue causing documentation updates to be currently down. We have identified the root cause and are working to deploy a fix. New doc changes are not being reflected on the live site during this time.
```

**7. Added: Update** (investigating) · 2026-08-14 04:41 UTC

```diff
+ Additionally, our self-updating docs products, including Automations and the Slack agent, are also temporarily down. Some users may receive a billing email indicating they've run out of credits. This is a side effect of the ongoing issue and does not reflect an actual change to your billing or credit balance.
```

**8. Added: Update** (resolved) · 2026-08-14 04:46 UTC

```diff
+ A fix has been deployed and Mintlify documentation updates, Automations, and the Slack agent are now operating normally. Any incorrect billing emails sent during the incident can be disregarded, no changes were made to your billing or credit balance. We will be reaching out directly to customers who received one of these emails.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-14 04:25 UTC | Critical incident: Documentation Updates Outage (this change) | critical |

All Mintlify changes: [timeline](https://rewindex.com/company/mintlify/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i17541bf8405761 · Markdown: https://rewindex.com/change/i17541bf8405761.md · JSON: https://rewindex.com/api/v1/changes/i17541bf8405761 · Generated 2026-10-20T00:00:57.892Z