# Drata: Major incident: Issues loading Drata sites due to upstream provider outage

**Summary:** A major Web Application outage affected some customers loading app.drata.com, drata.com and Trust Center pages due to a Cloudflare outage. It started at 2025-11-18 14:09 UTC and lasted 1 h 4 min, resolving at 2025-11-18 15:13 UTC after Cloudflare released a fix that restored functionality. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-11-18 14:09 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/4lxl792g9sq3](https://stspg.io/4lxl792g9sq3)
- [Company: Drata](https://rewindex.com/company/drata.md)
- Versions: before (none: first archived) → after incident\_version:309/0hj5b0z1sbmw@2372b8231359
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issues loading Drata sites due to upstream provider outage
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-18 14:09 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-18 15:13 UTC
```

**6. Added: Affected components**

```diff
+ Web Application
```

**7. Added: Update** (investigating) · 2025-11-18 14:09 UTC

```diff
+ Some customers may experience issues loading app.drata.com, drata.com and Trust Center pages due to the current Cloudflare outage. We are actively monitoring the situation and will keep you updated.
```

**8. Added: Update** (resolved) · 2025-11-18 15:13 UTC

```diff
+ Our upstream provider, Cloudflare, has released a fix that restored the functionality. This is now resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-18 14:09 UTC | Major incident: Issues loading Drata sites due to upstream provider outage (this change) | outage |

All Drata changes: [timeline](https://rewindex.com/company/drata/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i1721cda0128fb6 · Markdown: https://rewindex.com/change/i1721cda0128fb6.md · JSON: https://rewindex.com/api/v1/changes/i1721cda0128fb6 · Generated 2026-10-18T02:55:16.203Z