# Grafana Cloud: Major incident: IRM Unable to Voice Call Brazil Numbers

> Grafana Cloud reported a major IRM outage affecting voice calls to Brazil, starting at 2026-11-02 00:37 UTC. It was still open when archived, with duration unknown; the vendor was investigating and advised users to configure mobile push or SMS notifications.

Canonical: https://rewindex.com/change/i16d35e2ab1b35a
Last updated: 2026-11-02T00:43:45Z

**Summary:** Grafana Cloud reported a major IRM outage affecting voice calls to Brazil, starting at 2026-11-02 00:37 UTC. It was still open when archived, with duration unknown; the vendor was investigating and advised users to configure mobile push or SMS notifications. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-11-02 00:37 UTC · Detected: 2026-11-02 00:43 UTC
- [Source: https://status.grafana.com/incidents/507h3wxc3mdh](https://status.grafana.com/incidents/507h3wxc3mdh)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)
- Versions: before (none: first archived) → after incident\_version:278/507h3wxc3mdh@9c1b27ca260c
- Change 1 of 3 for this incident

Incident page (full timeline): [IRM Unable to Voice Call Brazil Numbers](https://rewindex.com/company/grafana-cloud/incidents/507h3wxc3mdh.md)
## What changed

**1. Added: Title**

```diff
+ IRM Unable to Voice Call Brazil Numbers
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-11-02 00:37 UTC
```

**5. Added: Affected components**

```diff
+ Incident Management, Response - IRM
```

**6. Added: Update** (investigating) · 2026-11-02 00:36 UTC

```diff
+ We are currently investigating an issue impacting Voice calls to Brazil for IRM. We are working on a resolution, and an update will follow as soon as we have more info. Users should configure mobile push or SMS as notifications.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-02 00:37 UTC | Major incident: IRM Unable to Voice Call Brazil Numbers (this change) | outage |
| 2026-11-02 15:13 UTC | [Incident updated: IRM Unable to Voice Call Brazil Numbers](https://rewindex.com/change/rb6bc2010df701e.md) |  |
| 2026-11-02 17:13 UTC | [Incident updated: IRM Unable to Voice Call Brazil Numbers](https://rewindex.com/change/ree0db43d929306.md) |  |

Next: [change](https://rewindex.com/change/rb6bc2010df701e.md) · All Grafana Cloud changes: [timeline](https://rewindex.com/company/grafana-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i16d35e2ab1b35a · Markdown: https://rewindex.com/change/i16d35e2ab1b35a.md · JSON: https://rewindex.com/api/v1/changes/i16d35e2ab1b35a · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-03T06:10:42.214Z