# Cohere: Major incident: Documentation Content Loading Issues

**Summary:** Cohere reported a major partial outage of its documentation site: some pages failed to load correctly due to an issue with upstream documentation provider Fern. The incident started at 2026-08-05 19:36 UTC and was resolved at 2026-08-05 20:35 UTC, lasting 58 min; Cohere confirmed service was back to normal. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-05 19:36 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.cohere.com/incidents/01KZ9PT7Y2QKNJDK8XC1KAX3WQ](https://status.cohere.com/incidents/01KZ9PT7Y2QKNJDK8XC1KAX3WQ)
- [Company: Cohere](https://rewindex.com/company/cohere.md)
- Versions: before (none: first archived) → after incident\_version:8/01KZ9PT7Y2QKNJDK8XC1KAX3WQ@33cd177082d8
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Documentation Content Loading Issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-05 19:36 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-05 20:35 UTC
```

**6. Added: Update** (investigating) · 2026-08-05 19:36 UTC

```diff
+ We are investigating a partial outage affecting our documentation site. Some documentation pages may not load correctly due to an ongoing issue with our upstream documentation provider (Fern). We are monitoring the incident and will share updates as they become available.
```

**7. Added: Update** (resolved) · 2026-08-05 20:33 UTC

```diff
+ 🎉 The issue has been resolved and we are back to normal.
```

**8. Added: Update** (resolved) · 2026-08-05 20:35 UTC

```diff
+ 🎉 The issue has been resolved and we are back to normal.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-05 19:36 UTC | Major incident: Documentation Content Loading Issues (this change) | outage |

All Cohere changes: [timeline](https://rewindex.com/company/cohere/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i16cccd9a88c744 · Markdown: https://rewindex.com/change/i16cccd9a88c744.md · JSON: https://rewindex.com/api/v1/changes/i16cccd9a88c744 · Generated 2026-10-18T03:55:38.991Z