# Xero: Major incident: Global: Xero- some customers may be experiencing issues in Xero

**Summary:** Xero reported a major global outage affecting Xero Platform and Settings: some customers encountered errors accessing or navigating Xero. The incident started at 2026-05-06 03:54 UTC and was resolved at 2026-05-06 04:25 UTC, lasting 31 min; Xero did not specify the cause or fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-06 03:54 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/qh7bjv198c6j](https://stspg.io/qh7bjv198c6j)
- [Company: Xero](https://rewindex.com/company/xero.md)
- Versions: before (none: first archived) → after incident\_version:223/gtyt9bybbkc0@950e6fa9057b
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Global: Xero- some customers may be experiencing issues in Xero
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-06 03:54 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-06 04:25 UTC
```

**6. Added: Affected components**

```diff
+ Xero Platform and Settings
```

**7. Added: Update** (investigating) · 2026-05-06 03:54 UTC

```diff
+ We are aware some customers trying to access Xero are experiencing an error. Our team is investigating this with urgency.
```

**8. Added: Update** (identified) · 2026-05-06 03:56 UTC

```diff
+ We have identified what is preventing customers from navigating in Xero. This is our top priority and we will update you as soon as we can.
```

**9. Added: Update** (resolved) · 2026-05-06 04:25 UTC

```diff
+ Our team has resolved the issue affecting customers trying to access Xero. We apologise for the disruption this, and the other incidents today, have caused. We know how important reliable access to Xero is for you, and we appreciate your patience.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-06 03:54 UTC | Major incident: Global: Xero- some customers may be experiencing issues in Xero (this change) | outage |

All Xero changes: [timeline](https://rewindex.com/company/xero/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i16ba9478384b7e · Markdown: https://rewindex.com/change/i16ba9478384b7e.md · JSON: https://rewindex.com/api/v1/changes/i16ba9478384b7e · Generated 2026-10-18T02:31:38.499Z