# Doppler: Major incident: Users getting rate limited when hitting API

**Summary:** Doppler reported a major API (api.doppler.com) degradation affecting Service Tokens, which were being rate limited. The incident started at 2021-11-15 22:14 UTC and lasted 27 min, resolving at 2021-11-15 22:41 UTC after Doppler rolled back the code change causing the issue. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2021-11-15 22:14 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/d7lns4s5grzv](https://stspg.io/d7lns4s5grzv)
- [Company: Doppler](https://rewindex.com/company/doppler.md)
- Versions: before (none: first archived) → after incident\_version:308/jwx50qjwhfb2@0add729f65f3
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Users getting rate limited when hitting API
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2021-11-15 22:14 UTC
```

**5. Added: Resolved time**

```diff
+ 2021-11-15 22:41 UTC
```

**6. Added: Affected components**

```diff
+ API (api.doppler.com)
```

**7. Added: Update** (investigating) · 2021-11-15 22:14 UTC

```diff
+ We are currently investigating an issue with Service Tokens getting rate limited.
```

**8. Added: Update** (monitoring) · 2021-11-15 22:37 UTC

```diff
+ We've rolled back the code change that's causing this issue. Service Tokens should resume normal operation.
```

**9. Added: Update** (resolved) · 2021-11-15 22:41 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2021-11-15 22:14 UTC | Major incident: Users getting rate limited when hitting API (this change) | degradation |

All Doppler changes: [timeline](https://rewindex.com/company/doppler/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i16a7a2e103fbc8 · Markdown: https://rewindex.com/change/i16a7a2e103fbc8.md · JSON: https://rewindex.com/api/v1/changes/i16a7a2e103fbc8 · Generated 2026-10-18T03:55:39.397Z