# Travis CI: Major incident: Intermittent build start or failure issue

**Summary:** Travis CI reported a major incident causing intermittent macOS build start issues or failures, attributed to an infrastructure service provider issue. It started at 2020-04-14 07:10 UTC and was resolved at 2020-04-14 09:45 UTC, lasting 2 h 34 min. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2020-04-14 07:10 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: http://stspg.io/hkft7twbp3mt](http://stspg.io/hkft7twbp3mt)
- [Company: Travis CI](https://rewindex.com/company/travis-ci.md)
- Versions: before (none: first archived) → after incident\_version:213/3krnmsdpp3t0@1506b83fc737
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Intermittent build start or failure issue
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2020-04-14 07:10 UTC
```

**5. Added: Resolved time**

```diff
+ 2020-04-14 09:45 UTC
```

**6. Added: Affected components**

```diff
+ Builds Processing - Mac Builds
```

**7. Added: Update** (identified) · 2020-04-14 07:10 UTC

```diff
+ You may experience issues with macOS builds due to an issue with our infrastructure service provider. We are closely looking into this issue and more to come!
```

**8. Added: Update** (identified) · 2020-04-14 07:12 UTC

```diff
+ Investigation underway we are in close contact with the service provider.
```

**9. Added: Update** (resolved) · 2020-04-14 09:45 UTC

```diff
+ The issue related to macOS builds has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2020-04-14 07:10 UTC | Major incident: Intermittent build start or failure issue (this change) | degradation |

All Travis CI changes: [timeline](https://rewindex.com/company/travis-ci/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i166c835c30c6aa · Markdown: https://rewindex.com/change/i166c835c30c6aa.md · JSON: https://rewindex.com/api/v1/changes/i166c835c30c6aa · Generated 2026-10-18T02:31:29.219Z